FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please contact us. Our 24x7 Customer Support team is always here to help you.

1. Where do your ship from?

We ship from our partnered warehouses & factories located in US & India. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

2. What form of payments are accepted?

We accept Visa, MasterCard, Amex, Discover and Paypal

3. How long will it take to arrive my order?

It will usually take 7-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

4. How long will it take to receive my tracking number?

It will take usually between 2-3 business days. You will receive direct via E-mail.

5. How can I add a discount on my order?

If you received a discount code from the Hazelflex, the code can be entered on the checkout page.

6. Where can I place order from?

You can place an order from any country, we ship Worldwide.

7. Is shipping really free?

Yes, shipping is Fast & Free Worldwide on all items.

8. Where do I return or exchange an item Purchased?

Please review the Refund policy at the bottom of the page for complete details on refunds and exchanges.

9. Which Currency will it be charged?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

10. Will I recieve a confirmation number when I placed my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

11. Who can I contact If I have a problem with my order?

Feel free to contact us. Our 24x7 Customer Support team is always here to help you!

12. Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. This site is 100% SSL Secured and protected.

13. If I enter my E-mail, will it be secured?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.